Medicaid Home Care Programs in Illinois: What Caregivers Should Know

Analic Mata-Murray
Written & reviewed by
Managing Editor · Communications degree, Universidad Católica Andrés Bello · 11 years helping families access government benefits

Illinois Medicaid home care

Last checked: May 18, 2026

If your loved one needs help at home in Illinois, Medicaid may help pay for some care. The right path depends on the person’s age, disability, Medicaid status, care needs, and whether they are in a Medicaid health plan.

This guide explains where to start, what to ask for, and what to do if you are told no.

Quick answer

In Illinois, Medicaid home care may come through the Community Care Program for many adults age 60 or older, through the Home Services Program for many people with severe disabilities under age 60, or through a Medicaid health plan for some covered services. These programs can help with personal care, homemaker tasks, adult day care, emergency response systems, respite, meals, transportation, and other services when the person meets the rules.

The first call is usually the Illinois Department on Aging Senior HelpLine for someone age 60 or older, or the DHS Division of Rehabilitation Services for someone under 60 with a severe disability. If the person does not have Medicaid yet, also start an Illinois Medicaid application through ABE or the DHS Help Line.

Start here

  1. If the person is 60 or older: call the Illinois Department on Aging Senior HelpLine and ask for a Community Care Program screening and a local Care Coordination Unit referral.
  2. If the person is under 60 and has a severe disability: contact DHS Division of Rehabilitation Services and ask about the Home Services Program.
  3. If the person does not already have Illinois Medicaid: apply through ABE, the state’s benefits site, or call the DHS Help Line. Ask for the application case number and save it.

Illinois warning

Rules can change. Local agencies, Care Coordination Units, managed care plans, waiver offices, and contractors may use different names for the same service. Always confirm the current rule, service name, and appeal deadline with the official Illinois agency or health plan before you act.

Main programs and routes to check first

Program or routeWho it may helpWhere to start
Illinois Medicaid applicationPeople who need Medicaid coverage before home care can be approved or paid.Apply at ABE.Illinois.gov, call the DHS Help Line, or visit a local Family Community Resource Center.
Community Care Program, also tied to the Persons who are Elderly waiverMany Illinois residents age 60 or older who are at risk of nursing facility placement and need help to stay at home.Call the Illinois Department on Aging Senior HelpLine and ask for Community Care Program screening.
DHS Division of Rehabilitation Services Home Services ProgramMany people under age 60 with severe disabilities who need help with daily living tasks at home.Call DHS/DRS, use the online Rehabilitation Services referral, or ask for the nearest DRS office.
HealthChoice Illinois or Managed Long Term Services and SupportsMedicaid members in managed care, including some dual Medicare-Medicaid members who receive long-term services and supports.Call the number on the Medicaid health plan card and ask for care coordination and home care help.
Medicaid non-emergency medical transportationMedicaid members who need rides to covered medical care.Managed care members call the plan. Fee-for-service members use the state transportation route listed by HFS.

What Medicaid home care may cover in Illinois

Medicaid home care is not one single program. It can mean help paid through regular Medicaid, a home and community-based services waiver, or a Medicaid managed care plan.

A home and community-based services waiver is a Medicaid program that can pay for care at home or in the community instead of in an institution. Illinois has several waivers. The right one depends on age, disability, diagnosis, and care needs.

For a plain-English overview of waiver terms, see Medicaid HCBS waivers explained.

Personal care and daily help

Illinois home care programs may cover help with bathing, dressing, grooming, eating, getting around, toileting, and other daily tasks. The exact tasks must be approved in the person’s care plan.

Homemaker help

Homemaker or in-home help may include light housekeeping, laundry, shopping, errands, meal prep, and help with a written special diet. These services are usually tied to the person’s care needs, not general house cleaning for the whole household.

Meals

Some routes may include home-delivered meals or help with meals. Older adults may also get local meal help through aging services. Ask the Care Coordination Unit or aging agency if meals can start while the Medicaid review is still pending.

Transportation

Medicaid may cover non-emergency medical transportation in certain cases. This is for rides to covered medical care. It is not the same as general rides for errands. If the person is in a Medicaid managed care plan, call the plan. If not, follow the HFS fee-for-service transportation route.

Emergency response systems

Some Illinois home care routes may cover an emergency home response or personal emergency response system. This is a device or service that lets the person call for help in an emergency.

Respite

Respite means short-term relief for the family caregiver. It may be available through some waiver or home care routes when it is approved in the care plan. For more help, see respite care for caregivers.

Adult day care

Adult day care, often called adult day service, can provide care and supervision in a community setting. It may also give the family caregiver time to work, rest, or handle urgent tasks.

State plan, waiver, or managed care: why this matters

State plan Medicaid is regular Medicaid coverage. It may include medical care, home health ordered by a doctor, medical equipment, and rides to medical visits when rules are met.

Waiver services can add long-term help at home, such as personal care, homemaker help, adult day care, respite, emergency response, home-delivered meals, or home changes. Waiver services usually require a functional assessment and proof that the person needs an institutional level of care.

Managed care means a Medicaid health plan helps handle covered care. In Illinois, many Medicaid members are in HealthChoice Illinois. Some people who have both Medicare and Medicaid and receive long-term services and supports may be in a managed long-term services route. If the person has a health plan card, call the plan and ask for the care coordinator.

Programs to check first

Community Care Program for many adults age 60 or older

The Community Care Program is run by the Illinois Department on Aging. It helps qualifying older adults get in-home and community-based services so they can stay at home when that is safe.

The related Medicaid waiver for older adults is called the Persons who are Elderly waiver. HFS is the state Medicaid agency. The Illinois Department on Aging runs the waiver day to day.

Ask for this route if the person is age 60 or older and needs help with daily tasks, supervision, meals, adult day care, or safety at home.

Home Services Program for many people under age 60 with severe disabilities

The Home Services Program is run by the Illinois Department of Human Services Division of Rehabilitation Services. It helps people with severe disabilities remain at home when they need help with daily living.

Services may include an individual provider or personal assistant, homemaker, home health aide, adult day care, home-delivered meals, personal emergency response, respite, nursing, equipment, and home changes if approved.

Ask for this route if the person is under age 60, has a severe disability, and needs help at home.

Medicaid managed care plan

If the person has a Medicaid health plan card, call the plan. Ask for the care coordinator or case manager. Say the person needs help staying safely at home.

The plan may help with covered medical care, home health, transportation, care coordination, and some long-term services if the person is in the managed long-term services group.

Family caregiver payment question

This page is about Medicaid home care coverage. Some Illinois routes may allow a family member or friend to work through an approved provider if program rules are met. This is not automatic.

For that question, use Can I get paid to be a caregiver? and the paid caregiver quiz.

Who may qualify

Illinois home care programs look at more than one thing. They may check age, Illinois residence, citizenship or eligible immigration status, Medicaid status, income and assets, disability, diagnosis, medical need, and the amount of help needed with daily tasks.

For the Community Care Program

At last check, the Illinois Department on Aging listed these basic points for Community Care Program eligibility: age 60 or older, Illinois resident, U.S. citizen or eligible non-citizen, non-exempt assets within the program limit, an assessed need for long-term care, and a requirement to apply for and enroll in Medicaid if eligible.

IDoA listed a non-exempt asset limit of $17,500 at last check. Do not rely on that amount without confirming it, because asset rules can change and some assets may be exempt.

For the Persons who are Elderly waiver

The older adult waiver is for people age 60 or older who are at risk of nursing facility placement. The person must be Medicaid eligible, must meet the Determination of Need assessment, and must be able to stay safely in the home or community with the approved care plan.

For the Home Services Program

The Home Services Program generally serves people with severe disabilities under age 60 who need help with daily living at home. The related Persons with Disabilities waiver lists rules such as Illinois residence, citizenship or legal alien status, being under age 60 at application, Medicaid eligibility or certain Health Benefits for Workers with Disabilities enrollment, a severe disability, risk of nursing facility placement based on the Determination of Need assessment, and service costs below nursing facility costs.

Money rules can be hard

Medicaid financial rules can depend on age, disability, marital status, income, assets, and long-term care rules. If the person is over income, ask about a possible spend-down. Start with Medicaid spend-down. If the person has given away money or property, read Medicaid look-back period and ask a qualified Illinois professional before you act.

How the assessment works

For long-term home care, Illinois does not approve services only because a family says help is needed. A worker must assess the person’s needs.

For the Community Care Program, a local Care Coordination Unit completes the assessment. The worker asks what the person can do alone, what they need help with, what family or other support they have, and what services may be needed.

The assessment is often tied to the Determination of Need, called DON. This is a scoring tool used to help decide if the person is at risk of nursing facility placement and what level of help may be approved.

For the Home Services Program, a DHS/DRS counselor helps review the person’s disability, daily needs, and service plan. The person may be able to hire and supervise their own personal assistant or may use an agency-based service, depending on the program route and the approved plan.

Tip for the assessment

Do not describe only a good day. Explain the bad days too. Tell the worker about falls, missed medicine, unsafe cooking, wandering, bathing problems, toileting problems, caregiver work hours, and times the person is left alone.

How to apply

Step 1: Call the right first office

Age 60 or older: call the Illinois Department on Aging Senior HelpLine at 1-800-252-8966. Ask for a Community Care Program screening and a local Care Coordination Unit.

Under age 60 with a severe disability: call DHS/DRS or submit the Rehabilitation Services online referral. Ask for the Home Services Program and say the person needs help living at home.

Already in a Medicaid health plan: call the number on the plan card. Ask for care coordination and home care service review.

Phone script

“I am calling for home care help for my [mother/father/spouse/relative]. They live in Illinois and need help with bathing, dressing, meals, and safety at home. I need to know if we should start with the Community Care Program, the Home Services Program, a Medicaid waiver, or the Medicaid health plan. Can you refer us for an assessment?”

For more scripts, see caregiver phone scripts.

Step 2: Apply for Medicaid if needed

If the person does not already have Medicaid, apply through ABE.Illinois.gov. HFS says ABE is the official Illinois site for applying for and managing Medical, SNAP, and Cash benefits.

You can also apply by phone through the DHS Help Line at 1-800-843-6154, or in person at a Family Community Resource Center. Ask for the application case number. Keep it in a safe place.

Documents to gather

  • Photo ID, Social Security number, and proof of Illinois address.
  • Medicare, Medicaid, and health plan cards, if any.
  • Proof of income, such as Social Security, pension, wages, or benefits letters.
  • Bank, retirement, life insurance, property, and vehicle information if requested.
  • Doctor names, medicine list, diagnoses, hospital discharge papers, and therapy notes.
  • Notes about falls, bathing help, dressing help, toileting help, meal help, memory issues, and unsafe time alone.
  • Power of attorney, guardianship papers, or signed permission if you speak for the person.

Use caregiver checklists to keep papers in one place.

Step 3: Ask what happens next

Before you hang up, ask these questions:

  • Who is our contact person?
  • What is the case number or referral number?
  • What program are we being screened for?
  • Will there be a home visit or phone assessment?
  • What papers are due, and what is the deadline?
  • How do we appeal if services are denied or cut?

If the first answer is no

Ask for the denial in writing. Then ask, “Is there another program or route we should try?” For example, an older adult may need the aging route, while a younger adult with a disability may need the DRS route. A person in a managed care plan may need plan care coordination first.

What to do while waiting

Do not wait silently if care is unsafe. Delays can happen because paperwork is missing, Medicaid is still pending, an assessment has not been done, or an agency does not have a worker ready.

Do these things now

  • Call once a week and write down the date, name, phone number, and next step.
  • Check mail and ABE messages for document requests.
  • Send requested proof before the deadline on the notice.
  • Ask the doctor for a letter that lists the person’s diagnosis, care needs, fall risk, memory risk, and need for help at home.
  • Ask the local aging office about meals, rides, caregiver support, and respite while the Medicaid route is pending.
  • If the person has a Medicaid health plan, ask the plan for transportation help, care coordination, and a home health review.
  • If the person is a veteran or surviving spouse, check VA Aid and Attendance.

If you are trying to compare home care costs, use the care cost calculator. If you pay some costs yourself, save receipts and read caregiver tax deductions.

If services are denied or cut

A denial, reduction, or stop notice is not always the final answer. Read the notice closely. It should say what decision was made, why, the date it starts, and how to appeal.

If Medicaid is denied

HFS says that if Medicaid is denied because missing proof was not sent, the person may have 60 days from the date of the denial letter to send the missing proof and have the application reopened. Confirm the deadline on the notice.

If the denial is for another reason, use the appeal instructions on the notice or ABE Appeals.

If Community Care Program services are denied or reduced

Ask the Care Coordination Unit for the written notice and the appeal steps. Illinois rules include appeal and fair hearing rules for the Community Care Program. Ask if services can continue during the appeal if you appeal before the deadline on the notice.

If Home Services Program services are denied or reduced

DHS says HSP customers, and people denied HSP, have the right to appeal certain adverse actions or failure to act. Ask for the HSP appeal process and keep a copy of the notice, service plan, and all medical proof.

If a Medicaid managed care plan denies a service

Call the health plan and ask how to file a plan appeal. Also ask about a State Fair Hearing. The appeal rights and deadlines should be in the notice and the member handbook.

Appeal call script

“I received a notice denying or reducing home care services. I need the appeal deadline, how to request a hearing, and whether services can continue while the appeal is pending. Please tell me where to send the appeal and what proof you need.”

FAQ

Does Illinois Medicaid pay for a family caregiver?

Sometimes a family member or friend may be able to work through an approved provider or self-directed route, but it is not automatic. The caregiver must meet program and provider rules. Ask the Care Coordination Unit, DRS counselor, or health plan what options are allowed in the person’s approved program.

Can Medicare pay for long-term home care?

Medicare may cover short-term skilled home health care when rules are met. It does not usually pay for long-term daily personal care. Medicaid is often the main public route for long-term help at home.

What should I say if my loved one is unsafe at home?

Say exactly what is unsafe. Mention falls, missed medicine, burns, wandering, toileting accidents, not eating, being left alone, or the caregiver being unable to keep up. Ask for an urgent assessment if there is a safety risk.

Can adult day care count as home care?

Yes, adult day service can be part of a home and community care plan when approved. It helps the person receive care outside the home during the day and may give the caregiver time for work or rest.

What if the person has both Medicare and Medicaid?

Ask whether they are in a Medicaid managed care plan or managed long-term services route. Medicare and Medicaid may pay for different parts of care. Call the plan, the Senior HelpLine, or DHS/DRS depending on age and disability.

Short Spanish summary

En Illinois, Medicaid puede ayudar con cuidado en el hogar si la persona cumple las reglas del programa. Para una persona de 60 años o más, llame a la Senior HelpLine y pida una evaluación para el Community Care Program. Para una persona menor de 60 años con una discapacidad severa, pregunte por el Home Services Program de DHS/DRS.

Guarde cartas, números de caso, pruebas médicas y fechas límite. Si niegan o reducen servicios, pida la decisión por escrito y pregunte cómo apelar.

Official sources used

About this guide

This guide was written for family caregivers who need a practical first path to Illinois Medicaid home care. Program names, service limits, forms, and contacts can change. Check the official Illinois sources above before you apply, appeal, or make a care decision.

This is general information, not legal, tax, medical, or financial advice. For legal or tax questions, talk with a qualified professional in your state.

Analic Mata-Murray, Managing Editor at CaregiverBenefits.org
About the author
Analic Mata-Murray
Managing Editor, CaregiverBenefits.org
🎓 BA Communications & Journalism 📋 11+ years in benefits navigation 🌎 Bilingual English / Spanish 🤝 Salvation Army volunteer translator

Analic Mata-Murray holds a Communications degree with a focus on Journalism and Advertising from Universidad Católica Andrés Bello. She has spent over 11 years as a volunteer translator for The Salvation Army, helping Spanish-speaking families access government programs, emergency aid, and poverty alleviation resources — often during the most difficult moments of their lives.

That experience taught her that the biggest barrier to getting help is not eligibility — it is understanding. Most families who miss out on benefits do not miss out because they do not qualify. They miss out because the system is written in a language nobody actually speaks. That is the problem she set out to fix at CaregiverBenefits.org.

As Managing Editor, Analic oversees all content on this site to make sure every guide is accurate, up to date, and written in plain English that a sixth grader could follow. Her specialties are community resources, Medicaid programs, housing assistance, and emergency aid — the exact programs that most caregivers need and most websites bury in jargon.

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