Medicaid Self-Directed Care in Pennsylvania: Can You Hire a Family Caregiver?

Analic Mata-Murray
Written & reviewed by
Managing Editor · Communications degree, Universidad Católica Andrés Bello · 11 years helping families access government benefits

Pennsylvania Medicaid self-directed care

Last checked: May 18, 2026

Yes, some family members can be paid through Pennsylvania Medicaid self-directed care. In Pennsylvania, Medicaid is often called Medical Assistance. The main long-term care program is Community HealthChoices, often called CHC.

The rules are strict. The CHC Waiver does not pay a participant’s spouse, legal guardian, representative payee, or power of attorney to provide the care. An adult child or other relative may be allowed if they are not in one of those barred roles, meet worker rules, and the care is approved in the person’s service plan.

Quick answer

Pennsylvania Medicaid may let a person direct some home care and hire a family member as the paid worker. This is usually handled through CHC participant-directed services, including Self-Directed Personal Assistance Services and Services My Way.

A family caregiver must be approved, enrolled, trained, and paid through the required payroll process. The caregiver should not start work expecting payment until the CHC plan, service coordinator, and fiscal/employer agent say the worker is approved and the hours are authorized.

Start here: the first 3 actions

  1. If the person is not on CHC yet: call the PA Independent Enrollment Broker and ask to apply for long-term services and supports through Community HealthChoices.
  2. If the person is already in CHC: call the CHC service coordinator and ask for "participant-directed services" and "Services My Way."
  3. Before naming a family caregiver: check whether that person is a spouse, legal guardian, representative payee, or power of attorney. Those roles can block payment under CHC rules.

Main programs and routes in Pennsylvania

Program or routeWho it may helpWhere to start
Community HealthChoices (CHC)Adults age 21 or older who have Medicaid and either have Medicare too, or need Medicaid long-term services and supports because they meet nursing facility level of care rules.If not enrolled, contact the PA Independent Enrollment Broker. If enrolled, call the CHC plan or service coordinator.
Self-Directed Personal Assistance Services, also called Employer AuthorityCHC participants who want to hire, train, schedule, supervise, and dismiss their own direct care workers instead of using only an agency.Ask the CHC service coordinator for participant direction, Employer Authority, and a referral to the fiscal/employer agent.
Services My Way, also called Budget AuthorityCHC participants who want a budget based on approved Personal Assistance Services hours and want to direct workers and approved goods or services tied to the care plan.Ask the CHC service coordinator for Services My Way and a spending plan review.
Agency modelPeople who want an approved home care agency to hire, schedule, and manage workers.Ask the CHC service coordinator for agency Personal Assistance Services. You may also ask about mixing agency care and self-directed care.
PA Link, Area Agencies on Aging, and OPTIONSOlder adults, adults with disabilities, and caregivers who need local help, services, or referrals. These are not always a paid family caregiver path.Call PA Link or the local Area Agency on Aging if you are not sure where to start.

Pennsylvania warning: confirm the name and rule before you act

Rules can change. Counties, CHC managed care plans, waiver contractors, and agencies may use different words for the same route. Ask for the rule in writing when the answer affects family payment, worker approval, timesheets, or a change from agency care.

Do not rely on a quick phone answer if it sounds wrong. Ask to speak with the service coordinator, the CHC plan member services team, or the Office of Long-Term Living contact line.

What self-directed care means

Self-directed care means the person getting care has more control over who provides the care and how approved care is scheduled. In Pennsylvania CHC, the person is called the participant.

The participant still needs an approved Person-Centered Service Plan. This plan says what help is approved, how often it is approved, and what goals the services support.

Under Employer Authority, the participant or chosen Common Law Employer handles many employer duties. That can include recruiting, hiring, training, scheduling, supervising, and ending a worker’s job if needed.

Under Services My Way, the participant may also manage an individual budget. That budget is tied to the approved care plan. It may cover Participant-Directed Community Supports and approved goods or services that meet the plan rules.

The participant does not just receive cash to spend freely. Medicaid money must follow the care plan, approved hours, worker rules, spending plan rules, and payroll rules.

Program name in Pennsylvania

The main Medicaid long-term care program for many Pennsylvania adults is Community HealthChoices, or CHC.

The self-directed route may be described in several ways:

  • participant-directed services
  • self-directed services
  • Self-Directed Personal Assistance Services
  • Employer Authority
  • Services My Way
  • Budget Authority
  • Participant-Directed Community Supports

When you call, use more than one phrase. Some workers may know "Services My Way." Others may know "participant-directed services."

Who to call first in Pennsylvania

If the person is not on CHC: call the PA Independent Enrollment Broker. Ask for an assessment for long-term services and supports through Community HealthChoices.

If the person already has a CHC plan: call the plan’s member services number and ask for the service coordinator. The CHC plans listed by Pennsylvania are AmeriHealth Caritas CHC, Keystone First CHC, PA Health & Wellness, and UPMC Community HealthChoices.

If you are not sure where to start: call PA Link or the Long-Term Living Helpline and ask where to begin for Medicaid home care and self-directed services.

What to say on the phone

Hello. I am calling about Community HealthChoices home care. My family member needs help at home with daily care. I want to ask about participant-directed services, Self-Directed Personal Assistance Services, and Services My Way. Can a family member be hired as the direct care worker if the person is not a spouse, legal guardian, representative payee, or power of attorney?

Please tell me what assessment, forms, service plan changes, and payroll enrollment steps are needed before any paid care can start.

Who can be hired

Pennsylvania CHC rules allow some family members to provide certain waiver services when they are qualified and approved. The services named in the CHC waiver include Respite, Personal Assistance Services, and Participant-Directed Community Supports.

A worker may need to complete enrollment forms, background checks, training, tax paperwork, and Electronic Visit Verification steps. Electronic Visit Verification, or EVV, is the system used to record and approve work time.

The family caregiver must do the work in the approved plan. They cannot bill for unapproved tasks, extra hours, or time when the participant did not receive the service.

The CHC plan and service coordinator must authorize the service. The fiscal/employer agent must finish the worker setup before pay can happen.

Spouse and adult child rules

The CHC Waiver rules reviewed for this guide say the waiver will not pay for services furnished by the participant’s spouse. It also will not pay for services furnished by a legal guardian, representative payee, or power of attorney.

An adult child may be allowed if they are not also in one of the barred roles and meet all worker rules. The same may be true for a sibling, cousin, grandchild, friend, neighbor, or other trusted person.

Do not guess based on family relationship alone. A caregiver may be barred because of a legal role, even if the family relationship would otherwise be allowed.

Live-in caregivers

Living in the same home does not, by itself, prove that the caregiver can be paid. It also does not, by itself, prove that the caregiver cannot be paid. Ask the service coordinator and Tempus about live-in paperwork, EVV rules, taxes, and any wage or hour rules before the worker starts.

Payroll and timesheets

In CHC participant direction, the participant or Common Law Employer is not expected to run payroll alone. Pennsylvania uses a fiscal/employer agent for CHC participant-directed services. The current CHC materials name Tempus Unlimited as the fiscal/employer agent.

The fiscal/employer agent helps with payroll and tax withholding. It also helps process worker enrollment, timesheets, payments, and worker tax forms.

The Common Law Employer still has duties. They may need to recruit, hire, train, schedule, supervise, and dismiss the direct care worker. They also approve time and make sure the work matches the approved Person-Centered Service Plan.

Tempus materials say direct care workers and Common Law Employers must attend EVV and timesheet training. The training explains how to clock in and out, submit time, edit a shift, approve or reject time, and view payment information.

Do not skip the approval step

A family caregiver may not be paid for time that was not approved, not entered correctly, entered before the worker was cleared, or above the authorized hours. Keep copies of schedules, approvals, training notices, and timesheet records.

How to switch from agency care

You do not have to cancel agency care before asking about self-direction. Ask first. A gap in care can put the person at risk.

Pennsylvania CHC materials say participants may choose self-directed care during service plan development, at reassessment, or at any time. They also say participants may use a mix of service models to meet their needs.

Steps to ask for a switch

  1. Call the CHC service coordinator.
  2. Ask for a review of the Person-Centered Service Plan.
  3. Say you want to discuss participant-directed services and Services My Way.
  4. Ask if agency care can stay in place until the family worker is approved.
  5. Ask for the Tempus referral and worker enrollment steps.
  6. Ask when the worker is allowed to start paid hours.
  7. Ask for the answer in writing if the request is denied or delayed.

Documents to gather

You may not need every item on this list. Gather what you can before calling.

  • Medicaid or ACCESS card
  • Medicare card, if the person has Medicare
  • CHC plan card and service coordinator name
  • Current Person-Centered Service Plan, if you have it
  • List of daily tasks the person needs help with
  • Current agency schedule, missed shifts, or care gaps
  • Names and contact details for possible family workers
  • Any power of attorney, guardianship, or representative payee papers
  • Doctor notes, hospital discharge papers, or nursing facility records that show care needs
  • Medication list and safety risks, such as falls, wandering, or transfer help
  • Worker ID, address, tax, direct deposit, and work authorization documents when Tempus asks for them

What to do if the first answer is no

A "no" on the phone may mean several things. It may mean the family member is barred. It may mean the worker is not enrolled yet. It may mean the service plan does not include the needed hours. It may also mean the person you reached used the wrong program name.

  1. Ask, "Are you saying no to self-direction, no to this caregiver, or no to these hours?"
  2. Ask which rule applies.
  3. Ask for the denial or reason in writing.
  4. Ask for a service plan review or reassessment if care needs have changed.
  5. Ask to speak with a supervisor if the answer does not match the CHC waiver rules.
  6. Call the CHC plan member services line and ask about the grievance or appeal process.
  7. Keep notes with the date, time, name of the person you spoke with, and what they said.

For help with call notes, use the CaregiverBenefits.org phone scripts and caregiver checklists.

Common problems

The family caregiver starts before approval

This is one of the biggest payment problems. Do not assume back pay will be approved. Ask for the exact start date for paid work.

The caregiver is also power of attorney or representative payee

CHC rules reviewed for this guide list power of attorney and representative payee as barred roles for paid service. Ask the service coordinator how this affects your family before naming the worker.

The service plan does not approve enough hours

The worker can only be paid for authorized services. If the person needs more help, ask for a reassessment. Bring notes showing daily care needs and missed care.

Timesheets or EVV entries are wrong

Errors can delay pay. Ask Tempus for EVV training, portal help, and payment schedule help. Keep a simple paper backup of dates, times, and tasks.

The agency says family care is not allowed

An agency may be talking about its own hiring rules. Ask the CHC service coordinator about participant-directed services. The agency model and self-directed model are different.

No backup plan exists

The service coordinator should help build a backup plan. This matters if the family worker is sick, late, or no longer able to work.

How this connects to other caregiver benefit paths

Medicaid self-directed care is only one route. It is not the same as a family leave program, a tax break, or a VA benefit.

Start with Can I get paid to be a caregiver? if you want a broader view. Use the paid caregiver quiz if you are not sure which path fits.

If the person may need long-term services through Medicaid, read Medicaid HCBS waivers explained. If income or assets may be an issue, review Medicaid spend-down and Medicaid look-back period.

Veterans and surviving spouses may also want to check VA Aid and Attendance. Caregivers who pay out of pocket can review caregiver tax deductions. If the family needs a break from care, see respite care for caregivers. To compare care costs, use the care cost calculator.

FAQ

Can my parent hire me through Pennsylvania Medicaid?

Possibly. An adult child may be allowed if the parent is in the right Medicaid home care program, the care is approved, the child meets worker rules, and the child is not barred because of a legal role such as power of attorney, legal guardian, or representative payee.

Can a spouse be paid through Pennsylvania CHC self-directed care?

The CHC Waiver rules reviewed for this guide say the waiver will not pay for services furnished by the participant’s spouse. Confirm with the CHC plan before making care or work decisions.

Is Services My Way the same as getting cash?

No. Services My Way is a Budget Authority model. The budget is tied to approved Personal Assistance Services hours, the Person-Centered Service Plan, and a spending plan. It is not free cash.

Who pays the family caregiver?

The direct care worker is paid through the fiscal/employer agent process after the worker is approved and the hours are authorized. Pennsylvania CHC materials name Tempus Unlimited as the fiscal/employer agent for CHC participant direction.

Can we keep agency care while switching?

Ask the service coordinator. Pennsylvania CHC materials say participants may use a mix of service models and that service coordinators should work to avoid service gaps when a participant changes models.

What if the person needs more hours?

Ask the service coordinator for a reassessment. Bring notes about daily tasks, safety risks, missed shifts, and changes in health.

Resumen en espanol

En Pennsylvania, algunos familiares pueden recibir pago por cuidar a una persona que recibe Medicaid en el programa Community HealthChoices. El programa tiene reglas estrictas.

El esposo o la esposa, tutor legal, representante de pago, o persona con poder legal no puede recibir pago por esos servicios bajo las reglas revisadas para esta guia. Llame al coordinador de servicios y pregunte por "participant-directed services" y "Services My Way."

About this guide

This guide was written for family caregivers who need practical steps, not policy language. It focuses on Pennsylvania Medicaid self-directed care, family caregiver payment, service plan steps, worker rules, and what to ask before a caregiver starts work.

Disclaimer

This is general information, not legal, tax, medical, or financial advice. For legal or tax questions, talk with a qualified professional in your state. Rules can change, and the CHC plan, service coordinator, county office, or official state source should confirm details for your case.

Official sources used


Analic Mata-Murray, Managing Editor at CaregiverBenefits.org
About the author
Analic Mata-Murray
Managing Editor, CaregiverBenefits.org
🎓 BA Communications & Journalism 📋 11+ years in benefits navigation 🌎 Bilingual English / Spanish 🤝 Salvation Army volunteer translator

Analic Mata-Murray holds a Communications degree with a focus on Journalism and Advertising from Universidad Católica Andrés Bello. She has spent over 11 years as a volunteer translator for The Salvation Army, helping Spanish-speaking families access government programs, emergency aid, and poverty alleviation resources — often during the most difficult moments of their lives.

That experience taught her that the biggest barrier to getting help is not eligibility — it is understanding. Most families who miss out on benefits do not miss out because they do not qualify. They miss out because the system is written in a language nobody actually speaks. That is the problem she set out to fix at CaregiverBenefits.org.

As Managing Editor, Analic oversees all content on this site to make sure every guide is accurate, up to date, and written in plain English that a sixth grader could follow. Her specialties are community resources, Medicaid programs, housing assistance, and emergency aid — the exact programs that most caregivers need and most websites bury in jargon.

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